FAQS

Health & Grooming

Will my puppy be vet checked?

Yes, your puppy will be checked by our veterinarian at 6 weeks of age.

Will my puppy have any vaccinations?

Your puppy will come with his/ her first round of vaccinations.  These will be done at 6 weeks of age.  We also deworm all puppies every 2 weeks starting at 2 weeks of age.

Does my pup come micro-chipped?

We do not routinely microchip our puppies.  We feel the puppies are already going through many changes with vaccines, new homes, etc. and prefer to leave the timing of that for you. If this is something you really want done prior to go home, we are happy to discuss this further with you.

What health testing has been done on the parents?

All of our parent dogs have been DNA tested through Embark.

Is there a health guarantee?

Yes! All of our puppies come with a one year genetic health guarantee. 

When should I get my puppy groomed? 

We recommend trimming eyes and feet at home starting anytime.  We do not recommend a public groomer until your puppy has had ALL rounds of his/her vaccines, generally around 16 weeks of age.

When can I start taking my puppy into public places?

We do not recommend taking your puppy ANYWHERE public  until he/she  has had ALL rounds of vaccines, generally around 16 weeks of age.

Cost & Payment

How much do your puppies cost?

$3000 total: The $500 deposit to hold/reserve, with the remainder of $2500 due no later than when your puppy is 8 weeks of age.

Can I make payments until my puppy comes home?

Absolutely!  You can make payments anytime, as long as your balance is $0 when the puppy goes home at 7-8 weeks of age.

Is there a discount to buy 2 puppies? 

Yes! We give a  $500 discount for the second puppy.

Is there a discount for a returning customer?

 Yes! You will receive $500 off each puppy you buy from us if you are a returning customer.

What forms of payment do you accept?

We have Paypal and Venmo.  These must be paid as friends and family to avoid transaction fees, or the fees will have to be added to your total.  Otherwise, cash is always welcome, too!

Reservation Process

How do I reserve a puppy?

To hold a puppy or to get on our reservation list for a future puppy, we require a $500 non-refundable deposit.  This deposit IS transferrable to another litter if the litter you’ve waited on doesn’t produce a puppy you’re content with. Please contact us directly to reserve :)

Do you have a contract?

Yes, we do!  We think that is important to make sure the puppies, the buyer, and the seller are all protected and feel safe with the transaction/transition.  This contract will be created once your deposit is received AND you have chosen a puppy.  If your puppy has not yet been born, we are happy to provide a sample of the contract for you to view.  

Training

Are your puppies started on crate training before they come home?

Yes, all of our puppies are crated when they’re not actively being played with.  However, please remember that they are used to being with their litter mates.  For this reason, we send home a heartbeat puppy and blanket that smell like mom/littermates to help with the transition.

Are your puppies started on potty training before they come home?

Yes, we begin taking our puppies out to the backyard to learn to potty in the grass.  However, please remember these are still very young puppies, and will need much more training than we can provide in 7-8 weeks.

Do you use any particular puppy program on your puppies? 

We do not use a particular program.  Our puppies are raised in the midst of our family, which includes 5 kids.  They are used to ALL kinds of interaction, smells, sounds, etc.

How should I crate train my puppy?

We have a page on our website with extensive helpful information on crate training!  Please ask us for the link if you don’t see it.

Diet

What food do you feed your puppies?

We use Science Diet Puppy small bites.  You can see a picture of the bag on our products page on our website. 

What kind of chew sticks do you use?

You can see this on our products page on our website, along with many other products we use/recommend.

Going Home/ Care of puppy

Do you ship your puppies?

We do not ship our puppies via cargo.  We don’t feel comfortable entrusting our babies with flight crew that we have never met.  We are happy to meet you at DFW or Shreveport airport for you to personally pick up your puppy.

When can my puppy come home? 

Our puppies are typically ready to go at  7-8 weeks of age.  Puppies must be 8 weeks of age to fly.

What will my puppy come home with?

We send home a goodie bag with a heartbeat puppy, current food, toy, chew sticks, vaccine/health records, a blanket that smells like mom/littermates, and a pee pad for the journey home.

If I can’t keep my dog anymore, can I sell it or gift it, or give it to a rescue?

No, absolutely not.  We stand behind every puppy we produce and will take him/her back at any time during their lifetime if you cannot care for the pup.  No refund will be provided.

How often should I feed my puppy?

When your pup comes home, he/she will be used to eating 3x per day.

Products 

What crate should I get for my puppy? What other products do you recommend?

You can see this on our products page on our website. :)